Business Book Smarts
Date and Time
Thursday Mar 9, 2017
9:00 AM - 10:00 AM MST
9:00 a.m. - 10 a.m.
Feb. 9 and March 9 - Delivering Happiness
April 13 and May 11 - Think Sideways: A game-changing playbook for disruptive thinking
Location
Parker Area Chamber of Commerce
19590 E. Mainstreet #100
Parker, CO 80138
Fees/Admission
Free
Contact Information
Sara Crowe
Send Email
Description
Delivering Happiness: A Path to Profits, Passion and Purpose by Tony Hsieh
Full of great advice on how to keep employees and customers happy, Delivering Happiness: A Path to Profits, Passion, and Purpose is an inspirational and worthwhile read for business leaders. Delivering Happiness encourages readers to develop happiness habits, and make work conform to a happy life – not the other way around. Author and Zappos CEO Tony Hsieh proposes that by focusing on your happiness, and also the happiness of employees, customers and others around you, your business will be more successful.
KEY INSIGHTS:
1. Learn what to outsource.
2. Develop core values.
3. Impress customers through service.
4. Develop a great team.
5. Make your goals, actions and results visible to build trust.
6. Don’t be afraid of adventure.
PRACTICAL APPLICATION:
1. Make customer service the responsibility of the entire company, not just a department.
2. Realize that it’s okay to fire customers who are insatiable or abuse your employees.
3. Differentiate yourself. Do the opposite of what the rest of the table is doing.
4. Focus on core strengths.
5. Help employees grow both personally and professionally.
Printed courtesy of www.parkerchamber.com/ – Contact the Parker Chamber of Commerce for more information.
19751 E Mainstreet - Suite R16, Parker, CO 80138 – (303) 841-4268 – info@parkerchamber.com